Return and Exchange Policy

📦 Return Policy

We want you to be completely satisfied with your order! If something’s not right, here’s how we can help:

✅ Returns & Exchanges

We accept returns for:

• Defective items
• Unused, unwanted items

To be eligible, returns must be:

• Initiated within 30 days of receiving your order
• In original condition and packaging (for unwanted items)

📬 How to Start a Return

To begin a return, email us at info@trueface.org with your order number and reason for return. We'll provide return instructions and next steps.

Customers are responsible for return shipping unless the item is defective or the issue was our mistake.

Note: Original shipping costs are non-refundable for unwanted items.

🔁 Replacements & Exchanges

If the item is defective or we made a mistake, we’ll make it right by covering the cost of shipping a replacement to you.

If you’re exchanging an item for reasons not related to a defect (e.g., ordering the wrong item), we’ll ask you to cover the cost of return shipping and shipping the new item out.

💳 Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method (excluding original shipping costs). Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.