International FAQs
International Shipping FAQ
🌍 Do you ship internationally?
Yes! We currently ship to a growing list of countries including Canada, the UK, the EU, Australia, New Zealand, South Africa, and more.
If your country is not listed at checkout, please contact us at info@trueface.org and we’ll do our best to help.
🧾 Will I have to pay duties or import taxes?
We do not collect duties or import taxes at checkout. You may be responsible for any applicable fees when your package arrives in your country.
Many countries have a value threshold under which duties do not apply. If you are planning a large purchase, you may want to review your country's import regulations or connect with your local customs office to understand how duties may apply.
Note: We always declare the full value of your order on customs forms as required by law.
🚚 How much does international shipping cost?
Shipping rates vary depending on your location and the size/weight of your order. You’ll see exact shipping costs at checkout before completing your purchase.
We offer:
- Standard international shipping: Estimated 7–14 business days
- Express international shipping (where available): Estimated 3–7 business days
📦 How long will it take to receive my international order?
Delivery times depend on your location and shipping method. Most international orders arrive within 7–14 business days. Some remote areas may take longer.
You’ll receive tracking info as soon as your order ships.
🔄 What’s your return policy for international orders?
We accept international returns for unused products within 30 days of delivery. Shipping costs are non-refundable, and customers are responsible for return postage.
To start a return, please contact us at info@trueface.org with your order number.